MR HSW Return Policy
At MR HSW PK, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your options.
1. Return Window
You have 3 days from the date of receiving your item to request a return. If 3 days have passed since the delivery, unfortunately, we cannot offer you a refund or exchange.
2. Conditions for Return
We will only accept returns under the following conditions:
- Damaged or Broken Products: If the product arrives damaged or broken, you can request a return.
- Product Does Not Match the Description or Images: If the item you received is significantly different from what was shown in the product description or images, we will gladly accept the return.
Please note, mind changes or buyer's remorse are not eligible for returns. We encourage you to carefully review the product details before making a purchase.
3. Return Process
If your return request meets the above conditions, here is how the process works:
- Contact Us: Email us at [Your Email Address] within 3 days of receiving your item to request a return. Please include your order number, a brief description of the issue, and photos of the item if it's broken or damaged.
- Review and Approval: Our team will review your request and notify you if your return is approved. We may ask for additional information or photos to verify the condition of the product.
- Return Shipping: Once your return is approved, we will provide instructions for returning the product. You may be responsible for covering the return shipping costs unless the item is defective or we made an error in your order.
- Refund or Exchange: Upon receiving the returned item, we will inspect it to ensure it meets our return conditions. If approved, we will process your refund or exchange within 5-7 business days.
4. Non-Returnable Items
Certain products are not eligible for return, including:
- Items that have been used, altered, or damaged after delivery.
- Products that are not in their original packaging or have missing parts.
- Items returned without prior authorization.
5. Refunds
If your return is approved, your refund will be processed to the original method of payment. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.
6. Contact Us
If you have any questions about our return policy or need to initiate a return, please reach out to us at: https://www.mrhsw.pro/pages/contact
